Shipping, Delivery, Returns & Refunds Policy

1. Order Fulfillment and Dispatch

All orders submitted through the YUTORRI website are subject to product availability, payment authorization, fraud-prevention verification procedures, and final acceptance by YUTORRI in its sole and absolute discretion.

YUTORRI reserves the unrestricted right to refuse, cancel, limit, or decline any order for any lawful reason, including suspected fraudulent activity, pricing inaccuracies, inventory discrepancies, or violations of our Terms and Conditions.

Orders are processed and dispatched within commercially reasonable timeframes; however, all processing periods communicated on the website are estimates only and do not constitute legally enforceable guarantees or representations regarding shipment or delivery dates.

2. Shipping and Delivery

YUTORRI utilizes reputable third-party logistics providers, freight carriers, postal operators, and courier services for the transportation and delivery of purchased merchandise.

Delivery timelines displayed on the website are provided solely for informational purposes and shall not be construed as warranties, guarantees, conditions, or contractual undertakings.

YUTORRI expressly disclaims liability for delays, interruptions, losses, or failures in delivery arising from circumstances beyond its reasonable control, including but not limited to:

• Customs inspections or clearance procedures.
• Governmental actions or regulatory interventions.
• Carrier operational delays.
• Labor disputes or strikes.
• Adverse weather conditions.
• Transportation disruptions.
• Force majeure events.
• Acts of God.
• Public health emergencies.
• Civil disturbances.
• Any other unforeseen circumstances affecting logistics operations.

Risk of loss, damage, deterioration, misdelivery, or theft passes to the Customer immediately upon tender of the merchandise to the designated carrier.

3. Taxes, Duties, and Import Charges

YUTORRI is authorized to collect and remit applicable sales taxes solely in jurisdictions where it maintains legal tax collection obligations.

For all international transactions, the Customer bears sole and exclusive responsibility for the payment of any and all:

• Customs duties.
• Import taxes.
• Value Added Tax (VAT).
• Goods and Services Tax (GST).
• Brokerage fees.
• Customs clearance fees.
• Administrative charges.
• Governmental levies.
• Any other charges imposed by local, state, provincial, federal, or foreign authorities.

YUTORRI neither controls nor determines the assessment of such charges and shall not be liable for any costs incurred by the Customer in connection therewith.

Refusal to remit applicable duties, taxes, or customs charges may result in delays, abandonment, confiscation, destruction, or return of merchandise by customs authorities. Under such circumstances, YUTORRI bears no responsibility and reserves the right to withhold any refund or reimbursement associated with such actions.

4. Pre-Order Merchandise

From time to time, YUTORRI may offer products for purchase on a pre-order basis.

Pre-order merchandise is manufactured, sourced, reserved, or allocated specifically in reliance upon customer demand and purchase commitments.

Accordingly, the Customer expressly acknowledges and agrees that:

• All pre-order transactions are final and irrevocable.
• Pre-order purchases may not be cancelled, modified, withdrawn, rescinded, exchanged, refunded, or credited.
• No discretionary exceptions shall be granted except where expressly mandated by applicable law.

Estimated delivery windows for pre-order merchandise are generally seven (7) to fourteen (14) business days following product availability, unless otherwise specified on the applicable product page.

Such delivery estimates are non-binding projections only and shall not constitute guarantees of shipment or delivery.

Where a single order contains both in-stock merchandise and pre-order merchandise, YUTORRI reserves the right to defer shipment of the entire order until all items become available for fulfillment.

Customers wishing to receive available merchandise separately are advised to place distinct orders at the time of purchase.

5. Returns Authorization Requirements

No merchandise shall be eligible for return without prior written authorization issued by YUTORRI.

Customers seeking to initiate a return request must contact: info@yutorri.com.

Upon approval, YUTORRI shall issue a Return Authorization Number (RA Number), which must accompany the returned merchandise.

Any package received without a valid RA Number may be refused, rejected, returned to sender, or otherwise disposed of at YUTORRI’s discretion.

6. Eligibility for Returns

Subject to the exclusions contained herein, merchandise may be eligible for return only if:

• A return request is submitted within fourteen (14) calendar days following delivery.
• The merchandise remains unused, unworn, unwashed, undamaged, and free from signs of use.
• All original packaging, labels, tags, inserts, accessories, protective coverings, and accompanying documentation remain intact.
• The merchandise is returned in substantially identical condition to that in which it was originally delivered.

YUTORRI reserves the unrestricted right to determine, in its sole and exclusive discretion, whether returned merchandise satisfies the foregoing conditions.

7. Non-Returnable and Final Sale Items

The following categories of merchandise are strictly non-returnable and non-refundable:

• Pre-order merchandise.
• Made-to-order products.
• Customized or personalized products.
• Special-order merchandise.
• Gift cards.
• Final sale items.
• Any product expressly designated as non-returnable at the time of purchase.

All sales involving such merchandise are final.

8. Restocking Fees

Approved returns are subject to a mandatory ten percent (10%) restocking fee, which shall be deducted from any refund amount otherwise payable.

The restocking fee compensates YUTORRI for administrative, processing, handling, inspection, inventory reintegration, and associated operational costs incurred in connection with the return.

9. Return Shipping Costs

The Customer shall assume sole responsibility for all expenses associated with the return of merchandise, including but not limited to:

• Shipping charges.
• Insurance costs.
• Customs duties.
• Brokerage fees.
• Taxes.
• Import charges.
• Any ancillary transportation-related expenses.

Original shipping charges are non-refundable except where otherwise required by applicable law.

10. Refunds

Following receipt and inspection of returned merchandise, YUTORRI shall determine whether the return complies with this Policy.

Where approved, refunds shall be processed to the original method of payment within approximately seven (7) to fourteen (14) business days, less any applicable deductions, including but not limited to:

• Restocking fees.
• Shipping charges.
• Duties.
• Taxes.
• Other non-recoverable expenses.

Refund processing periods are estimates only and may vary depending upon the policies and procedures of the Customer’s financial institution.

11. Damaged, Defective, or Incorrect Merchandise

Customers must inspect all shipments immediately upon receipt.

In the event merchandise is received in a damaged, defective, or materially incorrect condition, written notice must be provided to YUTORRI within forty-eight (48) hours of delivery.

Such notice must include:

• The order number.
• A detailed description of the alleged issue.
• Clear photographic evidence demonstrating the claimed damage, defect, or discrepancy.

Following review and verification, YUTORRI may, in its sole discretion:

• Replace the merchandise.
• Repair the merchandise.
• Issue a partial refund.
• Issue a full refund.

Failure to comply with the foregoing notification requirements may result in denial of the claim.

12. Handcrafted Products and Natural Variations

YUTORRI specializes in artisan-crafted, handcrafted, embroidered, and luxury products.

Customers acknowledge and agree that minor variations in color, texture, pattern placement, embroidery positioning, fabric characteristics, dimensions, finishing details, and overall appearance are inherent attributes of handcrafted goods and shall not constitute manufacturing defects, deficiencies, non-conformities, or grounds for return, exchange, refund, chargeback, or dispute.

Such variations are considered integral to the uniqueness and authenticity of each product.

13. Limitation of Liability

To the maximum extent permitted by applicable law, YUTORRI shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, or economic damages arising out of or relating to the shipment, delivery, return, exchange, or refund of merchandise, including but not limited to loss of profits, loss of business opportunity, loss of goodwill, or loss of anticipated savings.

YUTORRI’s aggregate liability arising under this Policy shall in no event exceed the purchase price actually paid by the Customer for the applicable merchandise.

14. Contact Information

All inquiries concerning shipping, returns, exchanges, refunds, damaged merchandise, or this Policy should be directed to YUTORRI at info@yutorri.com.